Peimar Assistance

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Frequently asked questions

Peimar Technical Assistance

You can contact Peimar technical support in the following ways:

  • WhatsApp: Peimar technical support will respond as soon as possible. If you do not receive a reply within 24 hours, please send the message again.
  • Email: Write directly to the dedicated email address for your geographical area.
  • Online form: Fill out the form on the official website to receive support.

Contacts by geographical area:


Peimar technical support is available from Monday to Friday, in Italy from 9:00 AM to 1:00 PM and from 2:00 PM to 5:00 PM (Italian time, CET/CEST).

Peimar aims to provide fast and efficient support. Response times may vary depending on the number of requests received and the complexity of the issue, but the team is committed to responding as quickly as possible.

No, Peimar technical support does not offer direct phone assistance. However, you can receive support by sending a message via WhatsApp, writing an email to the addresses dedicated to your geographical area, or filling out the form on the official website. These channels allow you to describe the issue in detail, enabling the technical team to provide a more accurate and effective response.

If the response received is not satisfactory or if you have not received feedback within 24 hours, you can request a follow-up response:

  • Send another message via WhatsApp to request an update.
  • Reply to the email received.

 

We recommend contacting Peimar technical support again if the issue has not been resolved or if the response received is unclear, so that the team can provide further assistance.

Products

  • Check that there is voltage on both the AC side (alternating current) and the DC side (direct current).
  • If both are present, contact Peimar technical support.

Contact Peimar technical support by providing the serial numbers of the modules and attach photographs documenting the damage.

The efficiency of photovoltaic modules can be affected by several factors:

  • Dirt and debris: dust, leaves or snow can block sunlight.
  • High temperatures: excessive heat reduces the efficiency of the panels.
  • High temperatures: excessive heat reduces the efficiency of the panels.
  • Shading: even a small shadow can significantly reduce energy production.
  • Shading: even a small shadow can significantly reduce energy production.
  • Aging: material wear leads to a natural decline in efficiency over time.
The inverter enters EPS mode when it does not detect voltage at the "ON GRID" terminals, i.e. on the cables coming from the building's electrical system. This mode is activated in the event of a power outage or a scheduled power disconnection by the electricity supplier.
We recommend checking the electrical panel and resetting any tripped circuit breakers.
If there are water leaks or flooding, contact a qualified technician before carrying out any electrical work.

Our products can be monitored remotely and, if necessary, updated at the software level. However, we recommend that you contact your installer, who is familiar with your system.

  • Check the inverter display for any error messages and report them to your installer.
  • If necessary, Peimar Support is available to assist the installer with the diagnosis.

Fill out the contact form, specifying the serial numbers of the installed products. Peimar support may carry out a preliminary remote check, but an on-site technical intervention will still be required.

The electrical system may not have been sized correctly, causing overloads. We recommend contacting your installer to have the system checked.

Yes. If the local time zone was configured correctly during installation, the time will update automatically.

Contact us

Fill out the form with your information and request. We will contact you as soon as possible to provide all the necessary info.

Email

info@peimar.com

PEIMAR INDUSTRIES S.r.l.

+39 030 22 3292
info@peimar.com

Telephone support

Please be advised that, during the month of August, our telephone support service will operate with some temporary changes:

From 10 to 14 August, support will be available exclusively for PSI-A products.

From 17 to 21 August, the telephone support service will be closed.

From 24 to 28 August, support will be available exclusively for PSI-X and PSX-X products.

The service will resume as normal from Monday, 31 August.