You can contact Peimar technical support in the following ways:

1. WhatsApp: Peimar technical support will respond as soon as possible. If you do not receive a response within 24 hours, resend the message.
2. Email: Write directly to the dedicated address based on your geographic area.
3. Online form: Fill out the form on the official website to receive support.

Contacts by geographic area:

• Italy → WhatsApp: +39 030 5357649 | Email: assistenza@peimar.com
• France → WhatsApp: +33 159133389 | Email: assistance.tech.fr@peimar.com
• Latin America (LATAM) → Email: soporte.latam@peimar.com
• Rest of the world → WhatsApp: +39 030 5357649 | Email: customercare@peimar.com

Peimar technical support is available Monday through Friday, in Italy from 9:00 a.m. to 1:00 p.m. and from the 2:00 p.m. to 5:00 p.m. (Italian time, CET/CEST).

Peimar aims to provide fast and efficient support. Response times may vary depending on the number of requests received and the complexity of the problem, but the team strives to respond as quickly as possible.

No, Peimar technical support does not offer direct telephone support. However, you can receive assistance by sending a message on WhatsApp, emailing the addresses by geographic area, or filling out the form on the official website. These channels allow you to describe the problem in detail, enabling the technical team to provide a more accurate and effective response.

If the response you receive is not satisfactory or if you have not received feedback within 24 hours, you can solicit a response:

• • Resend a message on WhatsApp to ask for an update.
  • Reply to the email received.

We recommend that you contact Peimar technical support again if the problem has not been resolved or if the answer you received is unclear so that the team can provide further support.

1. Make sure you have a stable Internet connection.
2. Verify that the App is updated to the latest version available.
3. Check your login credentials and make sure you enter them correctly.
4. If the problem persists, try uninstalling and reinstalling the App.
5. If you still can't get in, contact Peimar technical support.

1. Go to the App login screen and select “Forgot Password”.
2. Enter the email associated with your account and follow the instructions received by email to reset your password.
3. If you do not receive the reset email, check your spam folder or repeat the process.

1. Check your smartphone's notification settings and make sure they are enabled for the App.
2. Check that notifications are also turned on in the App settings.
3. Make sure the App is up to date.
4. If the problem persists, try uninstalling and reinstalling the App.

Yes, if notifications are enabled, you will receive alerts if there are anomalies in the system. Check that they are enabled both in the App and in your phone settings.

• Check that there is voltage on both the AC (alternating current) and DC (direct current) sides.
• If both are present, contact Peimar technical support.

Contact Peimar technical support by providing module serial numbers and attach photographs documenting the damage.

The efficiency of PV modules can be affected by several factors:

• Dirt and debris: Dust, leaves or snow can block sunlight.
• Damage: Bumps or micro-cracks can compromise the integrity of the modules.
• High temperatures: excessive heat reduces the efficiency of the panels.
• Electrical problems: Damaged wiring or loose connections can hinder power transmission.
• Shading: even a small shadow can significantly reduce energy production.
• Aging: wear and tear of materials leads to a natural decline in efficiency over time.

The inverter enters EPS mode when it does not detect voltage at the terminals “ON GRID”, that is, in the wires coming from the house’s electrical system. This mode is activated in the event of a blackout or electrical disconnection scheduled by the energy supplier.
We recommend checking the electrical panel and reactivating any tripped breakers.
If there are any leaks or flooding, contact a specialized technician before carrying out any electrical work.

Our products can be monitored remotely and, if necessary, updated at the software level. However, we recommend contacting your installer, who knows the condition of the plant.

• Check the inverter display for errors and report them to the installer.
• If necessary, Peimar service is available to support the installer in diagnosis.

Fill out the contact form, specifying serial numbers of installed products. Peimar service will be able to perform a preventive check remotely, but a technical intervention in the field will still be necessary.

It is possible that the electrical system was not sized correctly, causing overloads. We recommend contacting your installer to have the system checked.

Yes, if the local time zone was set correctly during installation, the time will update automatically.