{"id":45653,"date":"2016-03-14T11:11:14","date_gmt":"2016-03-14T10:11:14","guid":{"rendered":"https:\/\/undsgn.com\/uncode\/?page_id=45653"},"modified":"2026-01-27T17:11:13","modified_gmt":"2026-01-27T16:11:13","slug":"support","status":"publish","type":"page","link":"https:\/\/peimar.com\/en\/support\/","title":{"rendered":"Assistance"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-0\"><div class=\"row-background background-element\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-inner\" style=\"background-image: url(https:\/\/peimar.com\/wp-content\/uploads\/2024\/05\/Texture-2-scaled.jpg);background-repeat: no-repeat;background-position: center center;background-attachment: scroll;background-size: cover;\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-bg-overlay style-color-210407-bg\" style=\"opacity: 0.6;\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div><div class=\"row col-half-gutter exa-top-padding double-bottom-padding double-h-padding limit-width row-parent\" style=\"max-width:1500px; margin-left:auto; margin-right:auto;\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-middle pos-center align_center column_parent col-lg-12 no-internal-gutter\"><div class=\"uncol style-spec style-dark\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"empty-space empty-double\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"fontsize-155944\" ><span>Peimar Assistance<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><p>Dedicated support and quick solutions for your PV system<\/p>\n<\/div><div class=\"empty-space empty-triple tablet-hidden mobile-hidden\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"empty-space empty-double desktop-hidden\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-xsdn-bg row-container\" id=\"row-unique-1\"><div class=\"row unequal col-double-gutter double-top-padding single-bottom-padding single-h-padding full-width row-parent\" style=\"max-width:1404px; margin-left:auto; margin-right:auto;\"><div class=\"wpb_row shift_y_neg_quad shift_y_fixed row-inner\"><div class=\"wpb_column pos-middle pos-center align_left column_parent col-lg-4 no-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-xsdn-bg has-bg unshadow-sm unradius-sm\" ><div class=\"uncont\" ><div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-12 no-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"icon-box icon-box-left icon-box-space-reduced\" ><div class=\"icon-box-icon fa-container\" ><span class=\"text-color-210407-color btn-disable-hover\"><i class=\"fa fa-wpforms fa-2x fa-fw\"><\/i><\/span><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-2x\"><h3 class=\"h3 fontheight-179065\">Fill out the form<\/h3><\/div><\/div><\/div><div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"divider-wrapper\"  >\n    <hr class=\"unseparator border-sep_color-107633-color separator-no-padding\"  style=\"width: 60%;\" \/>\n<\/div>\n<div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"uncode_text_column\" ><p>To receive all the<br \/>\nsupport you need!<\/p>\n<\/div><div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><a class=\"col-link custom-link\" href=\"#contacts\" target=\"_self\" title=\"\"><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-middle pos-center align_left column_parent col-lg-4 no-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-xsdn-bg has-bg unshadow-sm unradius-sm\" ><div class=\"uncont\" ><div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"icon-box icon-box-left icon-box-space-reduced\" ><div class=\"icon-box-icon fa-container\" ><span class=\"text-color-210407-color btn-disable-hover\"><i class=\"fa fa-whatsapp fa-2x fa-fw\"><\/i><\/span><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-2x\"><h3 class=\"h3 fontheight-179065\">WhatsApp<\/h3><\/div><\/div><\/div><div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"divider-wrapper\"  >\n    <hr class=\"unseparator border-sep_color-107633-color separator-no-padding\"  style=\"width: 60%;\" \/>\n<\/div>\n<div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-12 no-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p><strong>Italy<\/strong>\u00a0<a style=\"color: #2e2e2e !important;\" href=\"https:\/\/api.whatsapp.com\/message\/AIZPLHSJZUDZL1?autoload=1&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\">+39 030 5357649<\/a><span data-teams=\"true\"><br \/>\n<\/span><\/p>\n<\/div><div class=\"uncode_text_column\" ><p><strong>France<\/strong> <span data-teams=\"true\"><a style=\"color: #2e2e2e !important;\" href=\"https:\/\/api.whatsapp.com\/message\/Y6V5IUFVYAYSO1?autoload=1&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\">+33 159133389<\/a><br \/>\n<strong>Latam<\/strong> <a style=\"color: #2e2e2e !important;\" href=\"https:\/\/wa.me\/message\/DJBAFYTAVFWHI1\" target=\"_blank\" rel=\"noopener\">+507 200-9190<\/a><br \/>\n<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row row-internal row-container mobile-hidden\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p><span data-teams=\"true\"><strong>Other countries<\/strong>\u00a0<a style=\"color: #2e2e2e !important;\" href=\"https:\/\/api.whatsapp.com\/message\/AIZPLHSJZUDZL1?autoload=1&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\">+39 030 5357649<\/a><br \/>\n<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row row-internal row-container desktop-hidden tablet-hidden\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p><span data-teams=\"true\"><strong>Other countries<\/strong><br \/>\n<a style=\"color: #2e2e2e !important;\" href=\"https:\/\/api.whatsapp.com\/message\/AIZPLHSJZUDZL1?autoload=1&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\">+39 030 5357649<\/a><br \/>\n<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-middle pos-center align_left column_parent col-lg-4 no-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-xsdn-bg has-bg unshadow-sm unradius-sm\" ><div class=\"uncont\" ><div class=\"icon-box icon-box-left icon-box-space-reduced\" ><div class=\"icon-box-icon fa-container\" ><span class=\"text-color-210407-color btn-disable-hover\"><i class=\"fa fa-mail fa-2x fa-fw\"><\/i><\/span><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-2x\"><h3 class=\"h3 fontheight-179065\">Send us an email<\/h3><\/div><\/div><\/div><div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"divider-wrapper\"  >\n    <hr class=\"unseparator border-sep_color-107633-color separator-no-padding\"  style=\"width: 60%;\" \/>\n<\/div>\n<div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"empty-space empty-quart\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_row row-internal row-container\"><div class=\"row unequal col-half-gutter row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-6 col-md-50 col-sm-50 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><span class=\"btn-container btn-block\" ><a role=\"button\"  href=\"mailto: assistenza@peimar.com\" class=\"custom-link btn border-width-0 btn-color-xsdn btn-flat btn-shadow btn-block btn-icon-left\" target=\"_blank\">Italy<\/a><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-6 col-md-50 col-sm-50 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><span class=\"btn-container btn-block\" ><a role=\"button\"  href=\"mailto:customercare@peimar.com\" class=\"custom-link btn border-width-0 btn-color-xsdn btn-flat btn-shadow btn-block btn-icon-left\" target=\"_blank\">Other countries<\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"empty-space empty-quart\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_row row-internal row-container\"><div class=\"row col-half-gutter row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center align_center_tablet align_left_mobile column_child col-lg-6 col-md-50 col-sm-50 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><span class=\"btn-container btn-block\" ><a role=\"button\"  href=\"mailto:assistance.tech.fr@peimar.com\" class=\"custom-link btn border-width-0 btn-color-xsdn btn-flat btn-shadow btn-block btn-icon-left\" target=\"_blank\">France<\/a><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-left align_left column_child col-lg-6 col-md-50 col-sm-50 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><span class=\"btn-container btn-block\" ><a role=\"button\"  href=\"mailto:soporte.latam@peimar.com\" class=\"custom-link btn border-width-0 btn-color-xsdn btn-flat btn-shadow btn-block btn-icon-left\" target=\"_blank\">Latam<\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container desktop-hidden tablet-hidden\" id=\"row-unique-2\"><div class=\"row no-top-padding no-bottom-padding no-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-2\" data-row=\"script-row-unique-2\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-2\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-xsdn-bg row-container\" id=\"row-unique-3\"><div class=\"row quad-top-padding single-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible left-t-right\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text left-t-right animate_when_almost_visible\" ><h2 class=\"h3 fontspace-781688 font-weight-500\" ><span>Frequently asked questions<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-3\" data-row=\"script-row-unique-3\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-3\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-4\"><div class=\"row single-top-padding triple-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible left-t-right\"  ><div class=\"uncoltable\"><div class=\"uncell\" ><div class=\"uncont no-block-padding col-custom-width\" style=\" max-width:80%;\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"h4 fontspace-781688 font-weight-500\" ><span>Peimar Technical Assistance<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode-accordion wpb_accordion wpb_content_element  plus-signed sign-size-rg default-typography w-border\" data-collapsible=\"no\" data-target=\"\" data-active-tab=\"0\" >\n\t\t<div class=\"panel-group wpb_wrapper wpb_accordion_wrapper\" id=\"accordion_1516954232\" data-no-toggle=\"\">\n\n<div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1516954232\" href=\"#1-1\"><span>How can I contact Peimar technical support?<\/span><\/a><\/p><\/div><div id=\"1-1\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1741791598520\"  style=\"padding-left: 24px ;\"><p>You can contact Peimar technical support in the following ways:<\/p>\n<ol>\n<li><strong>WhatsApp:<\/strong> Peimar technical support will respond as soon as possible. If you do not receive a response within 24 hours, resend the message.<\/li>\n<li><strong>Email:<\/strong> Write directly to the dedicated address based on your geographic area.<\/li>\n<li><strong>Online form:<\/strong> Fill out the form on the official website to receive support.<\/li>\n<\/ol>\n<p><strong>Contacts by geographic area:<\/strong><\/p>\n<ul>\n<li><strong>Italy<\/strong> \u2192 WhatsApp: <a style=\"text-decoration: underline; color: #2e2e2e !important;\" href=\"https:\/\/api.whatsapp.com\/message\/AIZPLHSJZUDZL1?autoload=1&amp;app_absent=0\">+39 030 5357649<\/a> | Email: <a style=\"text-decoration: underline; color: #2e2e2e !important;\" href=\"mailto:assistenza@peimar.com\">assistenza@peimar.com<\/a><\/li>\n<li><strong>France<\/strong> \u2192 WhatsApp: <a style=\"text-decoration: underline; color: #2e2e2e !important;\" href=\"https:\/\/api.whatsapp.com\/message\/Y6V5IUFVYAYSO1?autoload=1&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\">+33 159133389<\/a> | Email: <a style=\"text-decoration: underline; color: #2e2e2e !important;\" href=\"mailto:assistance.tech.fr@peimar.com\">assistance.tech.fr@peimar.com<\/a><\/li>\n<li><strong>Latin America (LATAM)<\/strong> \u2192 WhatsApp: <a style=\"text-decoration: underline; color: #2e2e2e !important;\" href=\"https:\/\/wa.me\/message\/DJBAFYTAVFWHI1\" target=\"_blank\" rel=\"noopener\">+507 200-9190<\/a> | Email: <a style=\"text-decoration: underline; color: #2e2e2e !important;\" href=\"mailto:soporte.latam@peimar.com\" target=\"_blank\" rel=\"noopener\">soporte.latam@peimar.com<\/a><\/li>\n<li><strong>Rest of the world<\/strong> \u2192 WhatsApp: +<a style=\"text-decoration: underline; color: #2e2e2e !important;\" href=\"https:\/\/api.whatsapp.com\/message\/AIZPLHSJZUDZL1?autoload=1&amp;app_absent=0\">39 030 5357649<\/a> | Email: <a style=\"text-decoration: underline; color: #2e2e2e !important;\" href=\"mailto:customercare@peimar.com\" target=\"_blank\" rel=\"noopener\">customercare@peimar.com<\/a><\/li>\n<\/ul>\n<p>Peimar technical support is available Monday through Friday, in Italy from <strong>9:00 a.m. to 1:00 p.m.<\/strong> and from the <strong>2:00 p.m. to 5:00 p.m.<\/strong> <strong>(Italian time, CET\/CEST).<\/strong><\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1516954232\" href=\"#1-2\"><span>How long does it take Peimar technical support to respond to inquiries?<\/span><\/a><\/p><\/div><div id=\"1-2\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739371667321\"  style=\"padding-left: 24px ;\"><p>Peimar aims to provide fast and efficient support. Response times may vary depending on the number of requests received and the complexity of the problem, but the team strives to respond as quickly as possible.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1516954232\" href=\"#1-3\"><span>Is it possible to talk to an expert by phone to solve a technical problem?<\/span><\/a><\/p><\/div><div id=\"1-3\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739371687135\"  style=\"padding-left: 24px ;\"><p>No, Peimar technical support does not offer direct telephone support. However, you can receive assistance by sending a message on WhatsApp, emailing the addresses by geographic area, or filling out the form on the official website. These channels allow you to describe the problem in detail, enabling the technical team to provide a more accurate and effective response.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1516954232\" href=\"#1-4\"><span>What to do if you are not satisfied with the response you received from support?<\/span><\/a><\/p><\/div><div id=\"1-4\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739371727074\"  style=\"padding-left: 24px ;\"><p>If the response you receive is not satisfactory or if you have not received feedback within 24 hours, you can solicit a response:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Resend a message on WhatsApp to ask for an update.<\/li>\n<li>Reply to the email received.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>We recommend that you contact Peimar technical support again if the problem has not been resolved or if the answer you received is unclear so that the team can provide further support.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t<\/div><\/div><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"h4 fontspace-781688 font-weight-500\" ><span>Monitoring application<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode-accordion wpb_accordion wpb_content_element  plus-signed sign-size-rg default-typography w-border\" data-collapsible=\"no\" data-target=\"\" data-active-tab=\"0\" >\n\t\t<div class=\"panel-group wpb_wrapper wpb_accordion_wrapper\" id=\"accordion_2022405949\" data-no-toggle=\"\">\n\n<div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_2022405949\" href=\"#1538601925-1-16\"><span>I can't get access to the App. How can I solve it?<\/span><\/a><\/p><\/div><div id=\"1538601925-1-16\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739371833796\"  style=\"padding-left: 24px ;\"><\/p>\n<ol>\n<li>Make sure you have a stable Internet connection.<\/li>\n<li>Verify that the App is updated to the latest version available.<\/li>\n<li>Check your login credentials and make sure you enter them correctly.<\/li>\n<li>If the problem persists, try uninstalling and reinstalling the App.<\/li>\n<li>If you still can't get in, contact Peimar technical support.<\/li>\n<\/ol>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_2022405949\" href=\"#1538601925-2-49\"><span>What to do if you forget your account password?<\/span><\/a><\/p><\/div><div id=\"1538601925-2-49\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739952819289\"  style=\"padding-left: 24px ;\"><\/p>\n<ol>\n<li>Go to the App login screen and select <strong>\u201cForgot Password\u201d.<\/strong><\/li>\n<li>Enter the email associated with your account and follow the instructions received by email to reset your password.<\/li>\n<li>If you do not receive the reset email, check your spam folder or repeat the process.<\/li>\n<\/ol>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_2022405949\" href=\"#33\"><span>I am not receiving notifications from the App. What can I do?<\/span><\/a><\/p><\/div><div id=\"33\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739371929024\"  style=\"padding-left: 24px ;\"><\/p>\n<ol>\n<li>Check your smartphone's notification settings and make sure they are enabled for the App.<\/li>\n<li>Check that notifications are also turned on in the App settings.<\/li>\n<li>Make sure the App is up to date.<\/li>\n<li>If the problem persists, try uninstalling and reinstalling the App.<\/li>\n<\/ol>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_2022405949\" href=\"#5\"><span>Can I receive notifications when there are anomalies in my PV system?<\/span><\/a><\/p><\/div><div id=\"5\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739371955997\"  style=\"padding-left: 24px ;\"><p>Yes, if notifications are enabled, you will receive alerts if there are anomalies in the system. Check that they are enabled both in the App and in your phone settings.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t<\/div><\/div><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"h4 fontspace-781688 font-weight-500\" ><span>Products<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode-accordion wpb_accordion wpb_content_element  plus-signed sign-size-rg default-typography w-border\" data-collapsible=\"no\" data-target=\"\" data-active-tab=\"0\" >\n\t\t<div class=\"panel-group wpb_wrapper wpb_accordion_wrapper\" id=\"accordion_2053737439\" data-no-toggle=\"\">\n\n<div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_2053737439\" href=\"#3-1\"><span>Why doesn't the display of my inverter turn on?<\/span><\/a><\/p><\/div><div id=\"3-1\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739372131905\"  style=\"padding-left: 24px ;\"><\/p>\n<ul>\n<li>Check that there is voltage on both the AC (alternating current) and DC (direct current) sides.<\/li>\n<li>If both are present, contact Peimar technical support.<\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_2053737439\" href=\"#3-2\"><span>What to do if a Peimar PV module is broken or damaged?<\/span><\/a><\/p><\/div><div id=\"3-2\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739372160575\"  style=\"padding-left: 24px ;\"><p>Contact Peimar technical support by providing module serial numbers and attach photographs documenting the damage.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_2053737439\" href=\"#3-3\"><span>What are the common causes that can reduce the efficiency of Peimar PV modules?<\/span><\/a><\/p><\/div><div id=\"3-3\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739372220490\"  style=\"padding-left: 24px ;\"><p>The efficiency of PV modules can be affected by several factors:<\/p>\n<ul>\n<li><strong>Dirt and debris:<\/strong> Dust, leaves or snow can block sunlight.<\/li>\n<li><strong>Damage:<\/strong> Bumps or micro-cracks can compromise the integrity of the modules.<\/li>\n<li><strong>High temperatures:<\/strong> excessive heat reduces the efficiency of the panels.<\/li>\n<li><strong>Electrical problems:<\/strong> Damaged wiring or loose connections can hinder power transmission.<\/li>\n<li><strong>Shading:<\/strong> even a small shadow can significantly reduce energy production.<\/li>\n<li><strong>Aging:<\/strong> wear and tear of materials leads to a natural decline in efficiency over time.<\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_2053737439\" href=\"#3-4\"><span>My inverter reads \"EPS mode.\" What does it mean?<\/span><\/a><\/p><\/div><div id=\"3-4\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739798742072\"  style=\"padding-left: 24px ;\"><p>The inverter enters EPS mode when it does not detect voltage at the terminals \u201cON GRID\u201d, that is, in the wires coming from the house\u2019s electrical system. This mode is activated in the event of a blackout or electrical disconnection scheduled by the energy supplier.<br \/>\nWe recommend checking the electrical panel and reactivating any tripped breakers.<br \/>\nIf there are any leaks or flooding, contact a specialized technician before carrying out any electrical work.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_2053737439\" href=\"#3-5\"><span>I have been receiving very high energy bills. How can I get the inverter checked?<\/span><\/a><\/p><\/div><div id=\"3-5\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739372294632\"  style=\"padding-left: 24px ;\"><p>Our products can be monitored remotely and, if necessary, updated at the software level. However, we recommend <strong>contacting your installer<\/strong>, who knows the condition of the plant.<\/p>\n<ul>\n<li>Check the inverter display for errors and report them to the installer.<\/li>\n<li>If necessary, Peimar service is available to support the installer in diagnosis.<\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_2053737439\" href=\"#3-6\"><span>What to do if my installer doesn't respond and I don't know how to ask for support?<\/span><\/a><\/p><\/div><div id=\"3-6\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739372375364\"  style=\"padding-left: 24px ;\"><p>Fill out the contact form, specifying serial numbers of installed products. Peimar service will be able to perform a preventive check remotely, but a technical intervention in the field will still be necessary.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_2053737439\" href=\"#3-7\"><span>During the hours of full sunlight, my power keeps going out. What should I do?<\/span><\/a><\/p><\/div><div id=\"3-7\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739372413994\"  style=\"padding-left: 24px ;\"><p>It is possible that the electrical system was not sized correctly, causing overloads. We recommend contacting your installer to have the system checked.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_2053737439\" href=\"#3-8\"><span>When daylight saving time changes, will the inverter automatically update?<\/span><\/a><\/p><\/div><div id=\"3-8\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739372446799\"  style=\"padding-left: 24px ;\"><p>Yes, if the local time zone was set correctly during installation, the time will update automatically.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-4\" data-row=\"script-row-unique-4\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-4\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container onepage-section\" data-label=\"contacts\" data-name=\"contacts\" id=\"row-unique-6\"><div class=\"row unequal col-no-gutter no-top-padding no-bottom-padding no-h-padding full-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-middle pos-center align_left column_parent col-lg-6 single-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible left-t-right\"  data-delay=\"200\"><div class=\"uncoltable\"><div class=\"uncell triple-block-padding style-color-jevc-bg has-bg\" ><div class=\"uncont\" ><div class=\"empty-space empty-single desktop-hidden mobile-hidden\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"h2 text-color-xsdn-color\" ><span>Contact us<\/span><\/h2><div><p><span style=\"color: white;\">Fill out the form with your information and request.<br \/>\nWe will contact you as soon as possible to provide all the necessary info.<\/span><\/p>\n<\/div><\/div><div class=\"clear\"><\/div><\/div><div class=\"divider-wrapper\"  >\n    <hr class=\"unseparator border-,Default-color separator-no-padding\"  \/>\n<\/div>\n<div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-6 col-md-50 no-internal-gutter\"><div class=\"uncol style-spec style-dark\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"h5\" ><span>Phone<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"empty-space empty-quart\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"uncode_text_column\" ><p><a style=\"color: white !important; text-decoration: underline;\" href=\"tel:+3903022329\" target=\"_blank\" rel=\"noopener\"><span data-fusion-font=\"true\">+39 030 22 3292<\/span><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-6 col-md-50 no-internal-gutter\"><div class=\"uncol style-spec style-dark\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"h5\" ><span>Email<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"empty-space empty-quart\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"uncode_text_column\" ><p><a style=\"color: white !important; text-decoration: underline;\" href=\"mailto: info@peimar.com\" target=\"_blank\" rel=\"noopener\"><span data-fusion-font=\"true\">info@peimar.com<\/span><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"empty-space empty-single desktop-hidden mobile-hidden\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-middle pos-center align_left column_parent col-lg-6 single-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible right-t-left\"  data-delay=\"400\"><div class=\"uncoltable\"><div class=\"uncell double-block-padding style-color-850799-bg has-bg\" ><div class=\"uncont\" ><div class=\"empty-space empty-single tablet-hidden mobile-hidden\" ><span class=\"empty-space-inner\"><\/span><\/div>\n\n\t<div class=\"wpb_raw_code wpb_raw_html\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<form id=\"forminator-module-13810\" class=\"forminator-custom-form forminator-custom-form-13810\" method=\"post\" data-forminator-render=\"0\" data-uid=\"69dc3bbf568e2\" action=\"\"><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-6\" data-row=\"script-row-unique-6\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-6\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Assistenza PeimarSupporto dedicato e soluzioni rapide per il tuo impianto fotovoltaico Compila il form Per ricevere tutto il supporto di [...]","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-45653","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/peimar.com\/en\/wp-json\/wp\/v2\/pages\/45653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peimar.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/peimar.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/peimar.com\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/peimar.com\/en\/wp-json\/wp\/v2\/comments?post=45653"}],"version-history":[{"count":1,"href":"https:\/\/peimar.com\/en\/wp-json\/wp\/v2\/pages\/45653\/revisions"}],"predecessor-version":[{"id":159617,"href":"https:\/\/peimar.com\/en\/wp-json\/wp\/v2\/pages\/45653\/revisions\/159617"}],"wp:attachment":[{"href":"https:\/\/peimar.com\/en\/wp-json\/wp\/v2\/media?parent=45653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}