{"id":45653,"date":"2016-03-14T11:11:14","date_gmt":"2016-03-14T10:11:14","guid":{"rendered":"https:\/\/undsgn.com\/uncode\/?page_id=45653"},"modified":"2026-01-27T17:11:13","modified_gmt":"2026-01-27T16:11:13","slug":"support","status":"publish","type":"page","link":"https:\/\/peimar.com\/it\/support\/","title":{"rendered":"Assistenza"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-0\"><div class=\"row-background background-element\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-inner\" style=\"background-image: url(https:\/\/peimar.com\/wp-content\/uploads\/2024\/05\/Texture-2-scaled.jpg);background-repeat: no-repeat;background-position: center center;background-attachment: scroll;background-size: cover;\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-bg-overlay style-color-210407-bg\" style=\"opacity: 0.6;\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div><div class=\"row col-half-gutter exa-top-padding double-bottom-padding double-h-padding limit-width row-parent\" style=\"max-width:1500px; margin-left:auto; margin-right:auto;\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-middle pos-center align_center column_parent col-lg-12 no-internal-gutter\"><div class=\"uncol style-spec style-dark\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"empty-space empty-double\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"fontsize-155944\" ><span>Assistenza Peimar<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><\/p>\n<div class=\"uncode_text_column left-t-right animate_when_almost_visible start_animation\">\n<p>Supporto dedicato e soluzioni rapide per il tuo impianto fotovoltaico. <a style=\"color: white !important; text-decoration: underline;\" href=\"#contacts\">Compila il form<\/a> <span data-teams=\"true\">per ricevere il nostro supporto<\/span><\/p>\n<\/div>\n<p>\n<\/div><div class=\"empty-space empty-triple tablet-hidden mobile-hidden\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"empty-space empty-double desktop-hidden\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-xsdn-bg row-container\" id=\"row-unique-1\"><div class=\"row unequal col-double-gutter double-top-padding single-bottom-padding single-h-padding full-width row-parent\" style=\"max-width:1404px; margin-left:auto; margin-right:auto;\"><div class=\"wpb_row shift_y_neg_quad shift_y_fixed row-inner\"><div class=\"wpb_column pos-middle pos-center align_left column_parent col-lg-4 no-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-xsdn-bg has-bg unshadow-sm unradius-sm\" ><div class=\"uncont\" ><div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-12 no-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"icon-box icon-box-left icon-box-space-reduced\" ><div class=\"icon-box-icon fa-container\" ><span class=\"text-color-210407-color btn-disable-hover\"><i class=\"fa fa-phone fa-2x fa-fw\"><\/i><\/span><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-2x\"><h3 class=\"h3 fontheight-179065\">Assistenza telefonica<\/h3><\/div><\/div><\/div><div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"divider-wrapper \"  >\n    <hr class=\"unseparator border-sep_color-107633-color separator-no-padding\"  style=\"width: 60%;\" \/>\n<\/div>\n<div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"uncode_text_column\" ><p><strong>Solo per prodotti serie PSI-X\/PSX-X e PSI-A<\/strong><br \/>\n<a style=\"color: #2e2e2e !important;\" href=\"tel:+39 030 5356270\" target=\"_blank\" rel=\"noopener\">+39 030 5356270<\/a><br \/>\n<span data-teams=\"true\">LUN-VEN dalle ore <\/span>9-12 e 14-17 CET\/CEST<span data-teams=\"true\"><br \/>\n<\/span><\/p>\n<\/div><div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-middle pos-center align_left column_parent col-lg-4 no-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-xsdn-bg has-bg unshadow-sm unradius-sm\" ><div class=\"uncont\" ><div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"icon-box icon-box-left icon-box-space-reduced\" ><div class=\"icon-box-icon fa-container\" ><span class=\"text-color-210407-color btn-disable-hover\"><i class=\"fa fa-whatsapp fa-2x fa-fw\"><\/i><\/span><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-2x\"><h3 class=\"h3 fontheight-179065\">WhatsApp<\/h3><\/div><\/div><\/div><div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"divider-wrapper \"  >\n    <hr class=\"unseparator border-sep_color-107633-color separator-no-padding\"  style=\"width: 60%;\" \/>\n<\/div>\n<div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-12 no-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p><strong>Italia<\/strong>\u00a0<a style=\"color: #2e2e2e !important;\" href=\"https:\/\/api.whatsapp.com\/message\/AIZPLHSJZUDZL1?autoload=1&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\">+39 030 5357649<\/a><span data-teams=\"true\"><br \/>\n<\/span><\/p>\n<\/div><div class=\"uncode_text_column\" ><p><strong>Francia<\/strong> <span data-teams=\"true\"><a style=\"color: #2e2e2e !important;\" href=\"https:\/\/api.whatsapp.com\/message\/Y6V5IUFVYAYSO1?autoload=1&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\">+33 159133389<\/a><br \/>\n<strong>Latam<\/strong> <a style=\"color: #2e2e2e !important;\" href=\"https:\/\/wa.me\/message\/DJBAFYTAVFWHI1\" target=\"_blank\" rel=\"noopener\">+507 200-9190<\/a><br \/>\n<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row row-internal row-container mobile-hidden\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p><span data-teams=\"true\"><strong>Altri paesi<\/strong>\u00a0<a style=\"color: #2e2e2e !important;\" href=\"https:\/\/api.whatsapp.com\/message\/AIZPLHSJZUDZL1?autoload=1&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\">+39 030 5357649<\/a><br \/>\n<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row row-internal row-container desktop-hidden tablet-hidden\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><\/div><\/div><\/div><div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-middle pos-center align_left column_parent col-lg-4 no-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell single-block-padding style-color-xsdn-bg has-bg unshadow-sm unradius-sm\" ><div class=\"uncont\" ><div class=\"icon-box icon-box-left icon-box-space-reduced\" ><div class=\"icon-box-icon fa-container\" ><span class=\"text-color-210407-color btn-disable-hover\"><i class=\"fa fa-mail fa-2x fa-fw\"><\/i><\/span><\/div><div class=\"icon-box-content\"><div class=\"icon-box-heading icon-box-fa-2x\"><h3 class=\"h3 fontheight-179065\">Inviaci un'email<\/h3><\/div><\/div><\/div><div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"divider-wrapper \"  >\n    <hr class=\"unseparator border-sep_color-107633-color separator-no-padding\"  style=\"width: 60%;\" \/>\n<\/div>\n<div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"empty-space empty-quart\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_row row-internal row-container\"><div class=\"row unequal col-half-gutter row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-6 col-md-50 col-sm-50 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><span class=\"btn-container btn-block\" ><a role=\"button\"  href=\"mailto: assistenza@peimar.com\" class=\"custom-link btn border-width-0 btn-color-xsdn btn-flat btn-shadow btn-block btn-icon-left\" target=\"_blank\">Italia<\/a><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-6 col-md-50 col-sm-50 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><span class=\"btn-container btn-block\" ><a role=\"button\"  href=\"mailto: customercare@peimar.com\" class=\"custom-link btn border-width-0 btn-color-xsdn btn-flat btn-shadow btn-block btn-icon-left\" target=\"_blank\">Altri paesi<\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"empty-space empty-quart\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_row row-internal row-container\"><div class=\"row col-half-gutter row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center align_center_tablet align_left_mobile column_child col-lg-6 col-md-50 col-sm-50 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><span class=\"btn-container btn-block\" ><a role=\"button\"  href=\"mailto: assistance.tech.fr@peimar.com\" class=\"custom-link btn border-width-0 btn-color-xsdn btn-flat btn-shadow btn-block btn-icon-left\" target=\"_blank\">Francia<\/a><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-left align_left column_child col-lg-6 col-md-50 col-sm-50 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><span class=\"btn-container btn-block\" ><a role=\"button\"  href=\"mailto:soporte.latam@peimar.com\" class=\"custom-link btn border-width-0 btn-color-xsdn btn-flat btn-shadow btn-block btn-icon-left\" target=\"_blank\">Latam<\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container desktop-hidden tablet-hidden\" id=\"row-unique-2\"><div class=\"row no-top-padding no-bottom-padding no-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-2\" data-row=\"script-row-unique-2\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-2\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-xsdn-bg row-container\" id=\"row-unique-3\"><div class=\"row quad-top-padding single-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible left-t-right\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text left-t-right animate_when_almost_visible\" ><h2 class=\"h3 fontspace-781688 font-weight-500\" ><span>Domande frequenti<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-3\" data-row=\"script-row-unique-3\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-3\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-4\"><div class=\"row single-top-padding triple-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible left-t-right\"  ><div class=\"uncoltable\"><div class=\"uncell\" ><div class=\"uncont no-block-padding col-custom-width\" style=\" max-width:80%;\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"h4 fontspace-781688 font-weight-500\" ><span>Assistenza tecnica Peimar<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode-accordion wpb_accordion wpb_content_element  plus-signed sign-size-rg default-typography w-border\" data-collapsible=\"no\" data-target=\"\" data-active-tab=\"0\" >\n\t\t<div class=\"panel-group wpb_wrapper wpb_accordion_wrapper\" id=\"accordion_479662915\" data-no-toggle=\"\">\n\n<div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_479662915\" href=\"#1-1\"><span>Come posso contattare l\u2019assistenza tecnica Peimar?<\/span><\/a><\/p><\/div><div id=\"1-1\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1741791598520\"  style=\"padding-left: 24px ;\"><p>Puoi contattare l\u2019assistenza tecnica Peimar nei seguenti modi:<\/p>\n<ol>\n<li><strong>WhatsApp:<\/strong> L\u2019assistenza tecnica Peimar risponder\u00e0 il prima possibile. Se non ricevi una risposta entro 24 ore, invia nuovamente il messaggio.<\/li>\n<li><strong>Email:<\/strong> Scrivi direttamente all\u2019indirizzo dedicato in base alla tua area geografica.<\/li>\n<li><strong>Form online:<\/strong> Compila il modulo presente sul sito ufficiale per ricevere supporto.<\/li>\n<\/ol>\n<p><strong>Contatti per area geografica:<\/strong><\/p>\n<ul>\n<li><strong>Italia<\/strong> \u2192 WhatsApp: <a style=\"text-decoration: underline; color: #2e2e2e !important;\" href=\"https:\/\/api.whatsapp.com\/message\/AIZPLHSJZUDZL1?autoload=1&amp;app_absent=0\">+39 030 5357649<\/a> | Email: <a style=\"text-decoration: underline; color: #2e2e2e !important;\" href=\"mailto:assistenza@peimar.com\">assistenza@peimar.com<\/a><\/li>\n<li><strong>Francia<\/strong> \u2192 WhatsApp: <a style=\"text-decoration: underline; color: #2e2e2e !important;\" href=\"https:\/\/api.whatsapp.com\/message\/Y6V5IUFVYAYSO1?autoload=1&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\">+33 159133389<\/a> | Email: <a style=\"text-decoration: underline; color: #2e2e2e !important;\" href=\"mailto:assistance.tech.fr@peimar.com\">assistance.tech.fr@peimar.com<\/a><\/li>\n<li><strong>America Latina (LATAM)<\/strong> \u2192 WhatsApp: <a style=\"text-decoration: underline; color: #2e2e2e !important;\" href=\"https:\/\/wa.me\/message\/DJBAFYTAVFWHI1\" target=\"_blank\" rel=\"noopener\">+507 200-9190<\/a> | Email: <a style=\"text-decoration: underline; color: #2e2e2e !important;\" href=\"mailto:soporte.latam@peimar.com\" target=\"_blank\" rel=\"noopener\">soporte.latam@peimar.com<\/a><\/li>\n<li><strong>Resto del mondo<\/strong> \u2192 WhatsApp: +<a style=\"text-decoration: underline; color: #2e2e2e !important;\" href=\"https:\/\/api.whatsapp.com\/message\/AIZPLHSJZUDZL1?autoload=1&amp;app_absent=0\">39 030 5357649<\/a> | Email: <a style=\"text-decoration: underline; color: #2e2e2e !important;\" href=\"mailto:customercare@peimar.com\" target=\"_blank\" rel=\"noopener\">customercare@peimar.com<\/a><\/li>\n<\/ul>\n<p>L\u2019assistenza tecnica Peimar \u00e8 disponibile dal luned\u00ec al venerd\u00ec, in Italia dalle <strong>9:00 alle 13:00<\/strong> e dalle <strong>14:00 alle 17:00<\/strong> <strong>(ora italiana, CET\/CEST).<\/strong><\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_479662915\" href=\"#1-2\"><span>Quanto tempo impiega l\u2019assistenza tecnica Peimar a rispondere alle richieste?<\/span><\/a><\/p><\/div><div id=\"1-2\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739371667321\"  style=\"padding-left: 24px ;\"><p>Peimar punta a offrire un supporto rapido ed efficiente. I tempi di risposta possono variare in base al numero di richieste ricevute e alla complessit\u00e0 del problema, ma il team si impegna a rispondere nel minor tempo possibile.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_479662915\" href=\"#1-3\"><span>\u00c8 possibile parlare telefonicamente con un esperto per risolvere un problema tecnico?<\/span><\/a><\/p><\/div><div id=\"1-3\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739371687135\"  style=\"padding-left: 24px ;\"><p>No, l\u2019assistenza tecnica Peimar non offre supporto telefonico diretto. Tuttavia, puoi ricevere assistenza inviando un messaggio su WhatsApp, scrivendo un\u2019e-mail agli indirizzi per area geografica o compilando il form sul sito ufficiale. Questi canali permettono di descrivere il problema in dettaglio, consentendo al team tecnico di fornire una risposta pi\u00f9 precisa ed efficace.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_479662915\" href=\"#1-4\"><span>Cosa fare se non sei soddisfatto della risposta ricevuta dal supporto?<\/span><\/a><\/p><\/div><div id=\"1-4\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739371727074\"  style=\"padding-left: 24px ;\"><p>Se la risposta ricevuta non \u00e8 soddisfacente o se non hai ricevuto riscontro entro 24 ore, puoi sollecitare una risposta:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Invia nuovamente un messaggio su WhatsApp per chiedere un aggiornamento.<\/li>\n<li>Rispondi all\u2019email ricevuta.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Ti consigliamo di ricontattare l\u2019assistenza tecnica Peimar se il problema non \u00e8 stato risolto o se la risposta ricevuta non \u00e8 chiara, affinch\u00e9 il team possa fornire ulteriore supporto.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t<\/div><\/div><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"h4 fontspace-781688 font-weight-500\" ><span>Applicazione di monitoraggio<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode-accordion wpb_accordion wpb_content_element  plus-signed sign-size-rg default-typography w-border\" data-collapsible=\"no\" data-target=\"\" data-active-tab=\"0\" >\n\t\t<div class=\"panel-group wpb_wrapper wpb_accordion_wrapper\" id=\"accordion_103707444\" data-no-toggle=\"\">\n\n<div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_103707444\" href=\"#1538601925-1-16\"><span>Non riesco ad accedere all\u2019App. Come posso risolvere?<\/span><\/a><\/p><\/div><div id=\"1538601925-1-16\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739371833796\"  style=\"padding-left: 24px ;\"><\/p>\n<ol>\n<li>Assicurati di avere una connessione internet stabile.<\/li>\n<li>Verifica che l\u2019App sia aggiornata all&#8217;ultima versione disponibile.<\/li>\n<li>Controlla le credenziali di accesso e assicurati di inserirle correttamente.<\/li>\n<li>Se il problema persiste, prova a disinstallare e reinstallare l\u2019App.<\/li>\n<li>Se non riesci ancora ad accedere, contatta l\u2019assistenza tecnica Peimar.<\/li>\n<\/ol>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_103707444\" href=\"#1538601925-2-49\"><span>Cosa fare se si dimentica la password dell\u2019account?<\/span><\/a><\/p><\/div><div id=\"1538601925-2-49\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739952819289\"  style=\"padding-left: 24px ;\"><\/p>\n<ol>\n<li>Vai alla schermata di login dell\u2019App e seleziona <strong>&#8220;Password dimenticata&#8221;.<\/strong><\/li>\n<li>Inserisci l\u2019email associata al tuo account e segui le istruzioni ricevute via email per reimpostare la password.<\/li>\n<li>Se non ricevi l&#8217;email di reset, controlla la cartella spam o ripeti il processo.<\/li>\n<\/ol>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_103707444\" href=\"#33\"><span>Non ricevo notifiche dall'App. Cosa posso fare?<\/span><\/a><\/p><\/div><div id=\"33\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739371929024\"  style=\"padding-left: 24px ;\"><\/p>\n<ol>\n<li>Controlla le impostazioni di notifica del tuo smartphone e assicurati che siano abilitate per l\u2019App.<\/li>\n<li>Verifica che le notifiche siano attivate anche nelle impostazioni dell\u2019App.<\/li>\n<li>Assicurati che l\u2019App sia aggiornata.<\/li>\n<li>Se il problema persiste, prova a disinstallare e reinstallare l\u2019App.<\/li>\n<\/ol>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_103707444\" href=\"#5\"><span>Posso ricevere notifiche in caso di anomalie nel mio impianto fotovoltaico?<\/span><\/a><\/p><\/div><div id=\"5\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739371955997\"  style=\"padding-left: 24px ;\"><p>S\u00ec, se le notifiche sono abilitate, riceverai avvisi in caso di anomalie nel sistema. Controlla che siano attivate sia nell\u2019App che nelle impostazioni del telefono.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t<\/div><\/div><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"h4 fontspace-781688 font-weight-500\" ><span>Prodotti<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode-accordion wpb_accordion wpb_content_element  plus-signed sign-size-rg default-typography w-border\" data-collapsible=\"no\" data-target=\"\" data-active-tab=\"0\" >\n\t\t<div class=\"panel-group wpb_wrapper wpb_accordion_wrapper\" id=\"accordion_849237442\" data-no-toggle=\"\">\n\n<div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_849237442\" href=\"#3-1\"><span>Perch\u00e9 il display del mio inverter non si accende?<\/span><\/a><\/p><\/div><div id=\"3-1\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739372131905\"  style=\"padding-left: 24px ;\"><\/p>\n<ul>\n<li>Verifica che ci sia tensione sia lato CA (corrente alternata) che lato CC (corrente continua).<\/li>\n<li>Se entrambe sono presenti, contatta l\u2019assistenza tecnica Peimar.<\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_849237442\" href=\"#3-2\"><span>Cosa fare se un modulo fotovoltaico Peimar \u00e8 rotto o danneggiato?<\/span><\/a><\/p><\/div><div id=\"3-2\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739372160575\"  style=\"padding-left: 24px ;\"><p>Contatta l\u2019assistenza tecnica Peimar fornendo i numeri di serie dei moduli e allega fotografie che documentano il danno.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_849237442\" href=\"#3-3\"><span>Quali sono le cause comuni che possono ridurre l\u2019efficienza dei moduli fotovoltaici Peimar?<\/span><\/a><\/p><\/div><div id=\"3-3\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739372220490\"  style=\"padding-left: 24px ;\"><p>L\u2019efficienza dei moduli fotovoltaici pu\u00f2 essere influenzata da diversi fattori:<\/p>\n<ul>\n<li><strong>Sporco e detriti:<\/strong> polvere, foglie o neve possono bloccare la luce solare.<\/li>\n<li><strong>Danneggiamenti:<\/strong> urti o microfessurazioni possono compromettere l&#8217;integrit\u00e0 dei moduli.<\/li>\n<li><strong>Temperature elevate:<\/strong> il calore eccessivo riduce l\u2019efficienza dei pannelli.<\/li>\n<li><strong>Problemi elettrici:<\/strong> cablaggi danneggiati o connessioni allentate possono ostacolare la trasmissione dell\u2019energia.<\/li>\n<li><strong>Ombreggiamento:<\/strong> anche una piccola ombra pu\u00f2 ridurre significativamente la produzione di energia.<\/li>\n<li><strong>Invecchiamento:<\/strong> l\u2019usura dei materiali porta a un naturale calo dell\u2019efficienza nel tempo.<\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_849237442\" href=\"#3-4\"><span>Il mio inverter riporta la dicitura \"modalit\u00e0 EPS\". Cosa significa?<\/span><\/a><\/p><\/div><div id=\"3-4\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739798742072\"  style=\"padding-left: 24px ;\"><p>L&#8217;inverter entra in modalit\u00e0 EPS quando non rileva tensione sui morsetti &#8220;ON GRID&#8221;, ossia nei cavi provenienti dall\u2019impianto elettrico della casa. Questa modalit\u00e0 si attiva in caso di blackout o distacco elettrico programmato dal fornitore di energia.<br \/>\nConsigliamo di controllare il quadro elettrico e riattivare eventuali interruttori abbassati.<br \/>\nSe ci sono perdite o allagamenti, contatta un tecnico specializzato prima di effettuare qualsiasi intervento elettrico.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_849237442\" href=\"#3-5\"><span>Ho ricevuto bollette dell'energia molto elevate. Come posso far controllare l'inverter?<\/span><\/a><\/p><\/div><div id=\"3-5\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739372294632\"  style=\"padding-left: 24px ;\"><p>I nostri prodotti possono essere monitorati da remoto e, se necessario, aggiornati a livello software. Tuttavia, ti consigliamo di <strong>rivolgerti al tuo installatore<\/strong>, che conosce le condizioni dell\u2019impianto.<\/p>\n<ul>\n<li>Controlla il display dell&#8217;inverter per verificare eventuali errori e segnalali all\u2019installatore.<\/li>\n<li>Se necessario, l\u2019assistenza Peimar \u00e8 disponibile per supportare l\u2019installatore nella diagnosi.<\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_849237442\" href=\"#3-6\"><span>Cosa fare se il mio installatore non risponde e non so come chiedere supporto?<\/span><\/a><\/p><\/div><div id=\"3-6\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739372375364\"  style=\"padding-left: 24px ;\"><p>Compila il form di contatto, specificando i numeri di serie dei prodotti installati. L\u2019assistenza Peimar potr\u00e0 eseguire una verifica preventiva da remoto, ma sar\u00e0 comunque necessario un intervento tecnico sul campo.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_849237442\" href=\"#3-7\"><span>Nelle ore di pieno sole continua a saltarmi la corrente. Cosa devo fare?<\/span><\/a><\/p><\/div><div id=\"3-7\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739372413994\"  style=\"padding-left: 24px ;\"><p>\u00c8 possibile che l\u2019impianto elettrico non sia stato dimensionato correttamente, causando sovraccarichi. Ti consigliamo di contattare il tuo installatore per una verifica dell\u2019impianto.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group  no-block-padding\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_849237442\" href=\"#3-8\"><span>Al cambio dell'ora legale, l'inverter si aggiorner\u00e0 automaticamente?<\/span><\/a><\/p><\/div><div id=\"3-8\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column vc_custom_1739372446799\"  style=\"padding-left: 24px ;\"><p>S\u00ec, se il fuso orario locale \u00e8 stato impostato correttamente durante l\u2019installazione, l\u2019orario si aggiorner\u00e0 in automatico.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-4\" data-row=\"script-row-unique-4\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-4\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container onepage-section\" data-label=\"contacts\" data-name=\"contacts\" id=\"row-unique-6\"><div class=\"row unequal col-no-gutter no-top-padding no-bottom-padding no-h-padding full-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-middle pos-center align_left column_parent col-lg-6 single-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible left-t-right\"  data-delay=\"200\"><div class=\"uncoltable\"><div class=\"uncell triple-block-padding style-color-jevc-bg has-bg\" ><div class=\"uncont\" ><div class=\"empty-space empty-single desktop-hidden mobile-hidden\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"h2 text-color-xsdn-color\" ><span>Contattaci<\/span><\/h2><div><p><span style=\"color: white;\">Compila il modulo con i tuoi dati e la richiesta.<br \/>\nTi contatteremo al pi\u00f9 presto per fornirti tutte le info necessarie.<\/span><\/p>\n<\/div><\/div><div class=\"clear\"><\/div><\/div><div class=\"divider-wrapper \"  >\n    <hr class=\"unseparator border-,Default-color separator-no-padding\"  \/>\n<\/div>\n<div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-6 col-md-50 no-internal-gutter\"><div class=\"uncol style-spec style-dark\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"h5\" ><span>Telefono<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"empty-space empty-quart\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"uncode_text_column\" ><p><a style=\"color: white !important; text-decoration: underline;\" href=\"tel:+3903022329\" target=\"_blank\" rel=\"noopener\"><span data-fusion-font=\"true\">+39 030 22 3292<\/span><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-6 col-md-50 no-internal-gutter\"><div class=\"uncol style-spec style-dark\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"h5\" ><span>Email<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"empty-space empty-quart\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"uncode_text_column\" ><p><a style=\"color: white !important; text-decoration: underline;\" href=\"mailto: info@peimar.com\" target=\"_blank\" rel=\"noopener\"><span data-fusion-font=\"true\">info@peimar.com<\/span><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"empty-space empty-single desktop-hidden mobile-hidden\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-middle pos-center align_left column_parent col-lg-6 single-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible right-t-left\"  data-delay=\"400\"><div class=\"uncoltable\"><div class=\"uncell double-block-padding style-color-850799-bg has-bg\" ><div class=\"uncont\" ><div class=\"empty-space empty-single tablet-hidden mobile-hidden\" ><span class=\"empty-space-inner\"><\/span><\/div>\n\n\t<div class=\"wpb_raw_code wpb_raw_html \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<form id=\"forminator-module-13810\" class=\"forminator-custom-form forminator-custom-form-13810\" method=\"post\" data-forminator-render=\"0\" data-uid=\"69dc1f9cd9fbc\"><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><\/form>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-6\" data-row=\"script-row-unique-6\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-6\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Assistenza Peimar Supporto dedicato e soluzioni rapide per il tuo impianto fotovoltaico. Compila il form per ricevere il nostro supporto [...]","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-45653","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/peimar.com\/it\/wp-json\/wp\/v2\/pages\/45653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peimar.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/peimar.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/peimar.com\/it\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/peimar.com\/it\/wp-json\/wp\/v2\/comments?post=45653"}],"version-history":[{"count":1,"href":"https:\/\/peimar.com\/it\/wp-json\/wp\/v2\/pages\/45653\/revisions"}],"predecessor-version":[{"id":159617,"href":"https:\/\/peimar.com\/it\/wp-json\/wp\/v2\/pages\/45653\/revisions\/159617"}],"wp:attachment":[{"href":"https:\/\/peimar.com\/it\/wp-json\/wp\/v2\/media?parent=45653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}