{"id":185760,"date":"2026-11-11T16:57:19","date_gmt":"2026-11-11T15:57:19","guid":{"rendered":"https:\/\/peimar.com\/?post_type=pubblicazione&p=185760"},"modified":"2026-11-11T16:57:19","modified_gmt":"2026-11-11T15:57:19","slug":"order-delivery-operations-department-peimar","status":"publish","type":"pubblicazione","link":"https:\/\/peimar.com\/uk-en\/news\/ordine-consegna-reparto-operations-peimar\/","title":{"rendered":"From order to delivery: inside Peimar\u2019s Operations Department with Alice Bonetti"},"content":{"rendered":"
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Could you introduce yourself and explain your role within the Operations team?<\/strong><\/p>

\"I\u2019m Alice Bonetti, Operations Director at Peimar. I oversee Operations, which also includes the Logistics department. These are two very different areas, but they need to work closely together to function effectively.\"<\/p>

\"My role is to ensure that our operational processes run as efficiently as possible. This includes managing internal activities such as customer registration, order entry and document management, as well as the physical preparation and dispatch of goods.\"<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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What are the main daily activities involved in managing shipments?<\/strong><\/p>

\"The daily management of shipments requires planning, coordination and organisation. We check that products are available and ready for dispatch, arrange collections and shipments, and monitor any issues that arise during delivery.\"<\/p>

\"An important part of this work is coordinating with other departments across the company: every stage of the process needs to be aligned, and information must flow correctly.\"<\/p>

\"The goal is to make the logistics flow as smooth and reliable as possible.\"<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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On average, how often do you face an unexpected issue or an urgent request?<\/strong><\/p>

\"Unexpected issues are part of everyday life in Operations and Logistics. Their frequency can vary depending on volumes, the complexity of shipments, product availability and external factors.\"<\/p>

\"Rather than focusing on how many unexpected issues arise, I believe it is important to be prepared to manage them. What makes the difference is how quickly we make decisions, our ability to identify priorities and the coordination between the people involved.\"<\/p>

\"The Operations department is a key point of reference for the company. Through its ability to address problems and urgent situations, make timely decisions and coordinate different functions, it turns challenges into practical solutions, ensuring operational continuity and keeping customer needs in focus.\"<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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What does ensuring that customers receive their products within the promised timeframe mean to you?<\/strong><\/p>

\"For me, it means honouring a commitment made to the customer.\"<\/p>

\"Meeting promised deadlines means working with precision, anticipating potential issues and ensuring reliability. It also means recognising that behind every order is a specific customer need, and that a delay can affect both their operations and the trust they place in us.\"<\/p>

\"Shipping is a complex and sensitive process, because meeting deadlines does not depend solely on internal organisation or the availability of transport. Numerous external factors and operational dynamics can affect delivery times, and these are often difficult to predict or control.\"<\/p>

\"In these situations, alongside the ability to act promptly and find solutions, the relationship of trust between customer and supplier becomes essential. True collaboration is demonstrated above all in difficult moments, through dialogue, transparency and a mutual willingness to find common ground.\"<\/p>

\"A strong business relationship is measured not only when everything goes according to plan, but also by the ability to face unexpected challenges together, with a constructive approach focused on finding solutions.\"<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Every order and shipment requires a great deal of behind-the-scenes coordination to ensure everything runs smoothly. This involves planning each step, communicating information clearly and promptly, and effectively coordinating all the people involved. At Peimar, Alice Bonetti, Operations Director, oversees both Operations and Logistics, connecting internal processes with the preparation and dispatch of goods. In this interview, she shares her daily responsibilities, her approach to unexpected challenges and what it means to deliver on a promise to a customer.<\/p>","protected":false},"featured_media":185763,"template":"","meta":{"_acf_changed":false},"categoria-pubblicazioni":[],"class_list":["post-185760","pubblicazione","type-pubblicazione","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/peimar.com\/uk-en\/wp-json\/wp\/v2\/pubblicazione\/185760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peimar.com\/uk-en\/wp-json\/wp\/v2\/pubblicazione"}],"about":[{"href":"https:\/\/peimar.com\/uk-en\/wp-json\/wp\/v2\/types\/pubblicazione"}],"version-history":[{"count":22,"href":"https:\/\/peimar.com\/uk-en\/wp-json\/wp\/v2\/pubblicazione\/185760\/revisions"}],"predecessor-version":[{"id":185793,"href":"https:\/\/peimar.com\/uk-en\/wp-json\/wp\/v2\/pubblicazione\/185760\/revisions\/185793"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/peimar.com\/uk-en\/wp-json\/wp\/v2\/media\/185763"}],"wp:attachment":[{"href":"https:\/\/peimar.com\/uk-en\/wp-json\/wp\/v2\/media?parent=185760"}],"wp:term":[{"taxonomy":"categoria-pubblicazioni","embeddable":true,"href":"https:\/\/peimar.com\/uk-en\/wp-json\/wp\/v2\/categoria-pubblicazioni?post=185760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}