Peimar Assistance
Dedicated support and quick solutions for your solar power system.
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Frequently Asked Questions
Technical support Peimar
How can I contact Peimar technical support?
You can contact Peimar technical support in the following ways:
- WhatsApp: The Peimar technical support team will reply as soon as possible. If you do not receive a reply within 24 hours, please resend your message.
- Email: Write directly to the dedicated email address for your geographical area.
- Online form: Fill out the form on the official website to receive support.
Contacts by geographical area:
- Italy → WhatsApp: +39 030 5357649 | Email: assistenza@peimar.com
- France → WhatsApp: +33 159133389 | Email: assistance.tech.fr@peimar.com
- Latin America (LATAM) → WhatsApp: +507 200-9190 | Email: soporte.latam@peimar.com
- Rest of the world → WhatsApp: +39 030 5357649 | Email: customercare@peimar.com
Technical support is available from Monday to Friday, in Italy from 9:00 to 13:00 and from 14:00 to 17:00 (Italian time, CET/CEST).
How long does it take for the Peimar technical support team to respond to enquiries?
Peimar aims to provide fast and efficient support. Response times may vary depending on the number of enquiries received and the complexity of the issue, but the team is committed to responding as quickly as possible.
Is it possible to speak to an expert over the phone to resolve a technical issue?
No, Peimar technical support does not offer direct telephone support. However, you can receive assistance by sending a message via WhatsApp, emailing the relevant address for your geographical area, or filling in the form on the official website. These channels allow you to describe the problem in detail, enabling the technical team to provide a more accurate and effective response.
What should you do if you’re not satisfied with the response you’ve received from customer support?
If the reply you receive is unsatisfactory, or if you have not received a response within 1–42 hours, you can request a reply:
- Send another message on WhatsApp to ask for an update.
- Reply to the email you have received.
We recommend that you contact Peimar technical support again if the issue has not been resolved or if the response you received is unclear, so that the team can provide further assistance.
Products
Why won’t my inverter’s display turn on?
- Check that there is voltage on both the AC (alternating current) side and the DC (direct current) side.
- If both are present, please contact Peimar technical support.
What should you do if a Peimar solar panel is broken or damaged?
Please contact Peimar technical support, providing the serial numbers of the modules and attaching photographs showing the damage.
What are the common causes that can reduce the efficiency of Peimar photovoltaic modules?
The efficiency of photovoltaic modules can be affected by several factors:
- Dirt and debris: dust, leaves or snow can block sunlight.
- Damage: impacts or micro-cracks can compromise the integrity of the modules.
- High temperatures: excessive heat reduces the efficiency of the panels.
- Electrical problems: damaged wiring or loose connections can hinder the flow of electricity.
- Shading: even a small shadow can significantly reduce energy production.
- Aging: material wear leads to a natural decline in efficiency over time.
My inverter displays the message "EPS mode". What does it mean?
We recommend checking the electrical panel and resetting any tripped circuit breakers.
If there are water leaks or flooding, contact a qualified technician before carrying out any electrical work.
I have received very high energy bills. How can I have the inverter checked?
Our products can be monitored remotely and, if necessary, updated at the software level. However, we recommend that you contact your installer, who is familiar with your system.
- Check the inverter display for any error messages and report them to your installer.
- If necessary, Peimar Support is available to assist the installer with the diagnosis.
What should I do if my installer isn't responding and I don't know how to ask for support?
Fill out the contact form, specifying the serial numbers of the installed products. Peimar support may carry out a preliminary remote check, but an on-site technical intervention will still be required.
The power keeps cutting out when the sun is at its strongest. What should I do?
The electrical system may not have been sized correctly, causing overloads. We recommend contacting your installer to have the system checked.
Will the inverter automatically update when daylight saving time changes?
Contact us
Please fill in the form with your details and your enquiry. We will contact you as soon as possible to provide you with all the necessary information.
